Location:
Kennesaw, GA
Employment Type:
Full-Time
Salary:
Competitive
Job Description
JOB FUNCTION
The purpose of CSR I is to interact extensively with our customers and are responsible for ultimate customer satisfaction. A positive, can-do attitude is a must.
PRIMARY RESPONSIBILITIES
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Present a professional image at all times to customers and vendors
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Respond timely and accurately to all incoming customer correspondence
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Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person
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Assists in returns and replacements as needed
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Analyzes transactions, corrects records, and adjusts errors
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Provide accurate information regarding pricing and availability of in-stock items
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Communicates with other departments for order completion
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Resolves customer questions related to orders, places orders where opportunity is present
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Maintains 90% minimum average in customer service and sales area quality assurance reviews
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Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
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Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education
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Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
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Manage time effectively, meet personal and goals and work effectively with other members of the distribution team
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Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
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Report any system or product inaccuracies
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Follow company policies and procedures
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Performs other all duties as assigned by supervisor
Requirements
QUALIFICATIONS
· Minimum 1 to 3 years experience in customer service environment, or related transferable skills
· Restaurant equipment and supplies knowledge a plus.
· Customer centric and Internet savvy
· Strong verbal and written skills
· Strong MS Office skills