JOB FUNCTION

The purpose of CSR I is to interact extensively with our customers and are responsible for ultimate customer satisfaction. A positive, can-do attitude is a must.

PRIMARY RESPONSIBILITIES

• Present a professional image at all times to customers and vendors
• Respond timely and accurately to all incoming customer correspondence
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person
• Assists in returns and replacements as needed
• Analyzes transactions, corrects records, and adjusts errors
• Provide accurate information regarding pricing and availability of in-stock items
• Communicates with other departments for order completion
• Resolves customer questions related to orders, places orders where opportunity is present
• Maintains 90% minimum average in customer service and sales area quality assurance reviews
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team
• Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
• Report any system or product inaccuracies
• Follow company policies and procedures
• Performs other all duties as assigned by supervisor